Frequently Asked Questions
What is DoctorPayments.com?
DoctorPayments.com provides a secure and convenient way to resolve your physician bills.
What are the hours of operation?
DoctorPayments.com is available 24 hours a day for online payments and insurance updates. Our live phone agents are available Monday - Thursday 8am - 9pm ET, Friday 8am - 8pm ET. Additionally, chat agents are also available during weekdays.
Why am I receiving a statement?
You have received a statement if there is a balance due for services provided. For more information, contact us through the chat module or by calling us at 855-691-9890. Please have your account number ready when contacting us. You can find your account number on your statement.
I have a bill from the hospital with the same date of service as the bill from the physician group. Why are there two bills?
DoctorPayments.com processes physician bills. The hospital sends separate bills for hospital services that are provided during the patient's visit. Separately, other physicians (e.g., radiologist, specialist consultants) may send a bill for their services. For these reasons, you may receive more than one bill for services provided during the same visit.
How do I view my account statements?
You can view your account activity at DoctorPayments.com by selecting "Accounts" in the menu, and entering the account number of the statement you would like to view. Account numbers are located on your statement.
How do I make a payment?
You can make a payment online by selecting "Pay" in the main menu or by calling us at 855-691-9890. A payment can be made 24/7/365 via Interactive Voice Response.
Did my insurance company make a payment on this claim?
Payments from insurance companies will show up as a line-item adjustments on your statements. For more information, contact your insurance company using the phone number on the back of your insurance card or via accessing their website.
Why didn't my insurance company pay this claim?
Payments from insurance companies will show up as a line-item adjustments on your statements. For more information, contact your insurance company using the phone number on the back of your insurance card or via accessing their website.
Why didn't my insurance company pay this claim?
Payments from insurance companies will show up as a line-item adjustments on your statements. For more information, contact your insurance company using the phone number on the back of your insurance card or via accessing their website.
Can I set up a recurring payment plan?
To discuss a payment plan option please call us at 855-691-9890.
My balance is showing as zero on the doctorpayments.com website but I did not make a payment. Do I have a zero balance?
If you did not have make the required payments/insurance update by the due date, your account may have be sent to a collection agency. In such cases your account may show a zero balance on the DoctorPayments.com website. Please contact us to find out the status of your account through the chat module on this site or by calling us at 855-691-9890. Please have your account number ready when contacting us. You can find your account number on your statement.